Own your customer’s problem

when-the-customer-isnt-right-in-sales-salesman1Current mood.

So. The last two days I had a bit of an issue with my phone. Well, it’s not exactly my phone which is actually a breeze to use (iPhone 6s), it’s my phone service provider, GO.

You see, I’ve had a corporate subscription with GO for years. I’ve now left my previous company┬áto join a startup. In the startup we use another supplier instead of GO which means we need to do a transition so I can keep my eight-year-old number. So what should have happened is the following:

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