Twitter demonstrates customer centricity

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Customer centricity is the buzzword for companies the world over, but buzzwords doesn’t always translate into sensible actions. But the above is Twitter’s way of understanding what I want and helping me sort it out. It’s a bold move to change something without asking the customer first, but, and I assume this is built on some solid data, they “know” what I want and what my obstacle for achieving it is (laziness in this case, because I could have just switched those notifications off) – so they help me!

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